Delivery & Pickup Policy
Last Updated: August 30, 2026
Balloons by Tabitha offers local delivery and select pickup options subject to availability.
Because balloon arrangements are perishable and time-sensitive, please carefully review the following policies before placing your order.
Delivery Areas
Delivery is available to eligible locations within our designated service area in Orange County, California, and to select surrounding areas when approved by Balloons by Tabitha.
Delivery availability and fees may vary depending on location, distance, order size, timing, and delivery requirements.
An address being accepted by our Website does not guarantee that every delivery request can be accommodated.
Delivery Dates & Times
Customers select or request an available delivery date and time or delivery window during the ordering process.
We make every reasonable effort to deliver within the selected or agreed delivery window. However, delivery times are not guaranteed to the exact minute unless Balloons by Tabitha expressly agrees to a specific guaranteed delivery time in writing.
Traffic, accidents, road closures, parking, weather, venue access, security procedures, previous deliveries, and other circumstances may affect arrival times.
We strongly recommend selecting a delivery time that provides an appropriate buffer before your celebration or event begins.
Receiving Your Delivery
Someone must be available to receive the balloon arrangement at the delivery location unless Balloons by Tabitha has expressly agreed to another arrangement.
The Customer is responsible for providing:
1. A complete and accurate delivery address
2. Recipient name and telephone number
3. Gate or access codes
4. Apartment, suite, room, or unit information
5. Venue instructions
6. Parking or loading information when necessary
7. Any other information reasonably required to complete delivery
Unsuccessful Delivery
If we cannot complete a delivery because no one is available, the address or contact information is incorrect, we cannot access the property or venue, or necessary delivery instructions were not provided, we will make reasonable efforts to contact the Customer.
Redelivery is not guaranteed and, when available, may require an additional delivery fee.
Original delivery fees are non-refundable after a delivery attempt has been made.
Because balloons are perishable, an unsuccessful delivery does not entitle the Customer to a refund of the product.
Leaving Balloons Unattended
Balloons should generally not be left outdoors or unattended.
If the Customer specifically requests or authorizes an unattended delivery, the Customer assumes responsibility for the order once it has been left at the agreed location.
Balloons by Tabitha is not responsible for theft, loss, weather exposure, heat, cold, wind, animals, sprinklers, property conditions, or other damage occurring after an authorized unattended delivery.
Hotels, Restaurants, Offices & Event Venues
Customers are responsible for confirming that a hotel, restaurant, office, clubhouse, event venue, or other third-party location will accept balloon deliveries.
Please provide any required venue contact information and delivery instructions when ordering.
Balloons by Tabitha is not responsible for delays, rejected deliveries, venue restrictions, security procedures, parking restrictions, or other requirements that were not disclosed to us in advance.
Additional charges may apply when unexpected venue requirements result in additional time, parking expenses, labor, or delivery attempts.
Weather & Temperature
Balloons are sensitive to temperature and environmental conditions.
Heat may cause balloons to expand and pop, while cold temperatures may cause helium balloons to temporarily shrink or appear deflated.
We cannot guarantee the performance or longevity of balloons placed outdoors or exposed to extreme temperatures, direct sunlight, rain, wind, or other environmental conditions.
Transfer of Responsibility
We inspect our balloon arrangements before delivery.
Once an order has been successfully delivered and accepted in satisfactory condition, responsibility for the care and handling of the balloons transfers to the Customer or recipient.
Pickup Orders
Customers selecting pickup are responsible for arriving during their scheduled pickup window and bringing a vehicle with sufficient space to safely transport the arrangement.
Balloons should not be transported in a trunk, pressed against sharp objects, or left inside a hot vehicle.
We strongly recommend clearing sufficient interior vehicle space before arriving.
Once an order has been inspected and accepted at pickup, responsibility for transportation and care transfers to the Customer.
Balloons by Tabitha is not responsible for balloons that pop, deflate, become tangled, escape, or sustain other damage during Customer transportation or after pickup.
Questions About Delivery
If your preferred delivery date or time is unavailable, or you have special delivery circumstances, please contact us before placing your order.
Balloons by Tabitha
The Tab Edit, LLC
Email: [email protected]
Phone: (855) 622-7850